Custom Duty: Most countries request for custom duty fee whenever a shipment comes into the receiver country. Oracle Logistics Limited do not have control over this or know how much the shipping fee will be. Shipping fee doesn’t cover clearance/ custom duty fee. Kindly note that adequate packaging is required for all item and packaging is the responsibility of the shipper. Kindly note that in case you need to send food items to countries that are not prohibited and the food items are going out of Nigeria you need to provide a phyto-sanitary certificate attached with the packaged food items.
Lost, Stolen or damaged packages. Oracle Logistics Limited isn’t liable for lost, stolen or damage packages already in transit with any of our courier partners (DHL, UPS, ARAMEX and FEDEX) any goods lost, damaged or stolen during transit and not covered by insurance will be covered by the courier partner chosen by the client. UPS, FEDEX, ARAMEX and DHL are liable for lost, stolen, or damaged packages based on their policy.
Insurance
Shipment Insurance: You have the option to insure your shipments for 3% of the declared value or N6,000 whichever is higher. Please note that Oracle Logistcs Limited will not refund full value declared for uninsured shipments.
Oracle Logistics Limited Shipment shippers insurance: Oracle Logistics limited Insurance covers direct replacement costs in the event of physical loss or damage to shipments due to any external cause, but does not cover delay, deterioration of goods due to their nature, political risk, or war. Shipment Shippers Insurance does not cover consequential damage or loss. The customer has 30 days from the date of shipment acceptance to notify Oracle Logistics Limited of intent to claim in case of risks covered. The premium rates are 2% of the declared value of the goods, provided that the Shipper so instructs Oracle Logistics Limited in writing, including by completing the insurance section on the front of the waybill or by Oracle Logistics limited automated systems and pays the applicable premium. In the event of any damage or loss on transit, the customer shall be reimbursed full.
Please note that by our terms and condition of carriage, all claim must be submitted within fifteen(15) days from the date the shipment was accepted by Oracle Logistics Services, failing which Oracle Logistics Limited shall have no liability.
Dangerous Goods:
Do you know that food flavoring, perfumes, chemicals and electronic equipment can be classified as dangerous goods Example: perfumes, batteries, hair spray, insecticides (aerosols).
Contact us for specialist advice, and to learn about specific regulatory requirements if you would like to ship dangerous goods with Oracle Logistics Services.
Restricted and Prohibited Commodities
Some items are prohibited for transportation with Oracle Logistics Limited and are classified as either Prohibited or Restricted commodities.
Apart from the General Prohibited list, every country has their own Prohibition and its quoted in the link below.
Kindly ensure accurate description, this is important when sending Supplements to ensure Ingredients are clearly listed and stated in Description box on accompany invoices once Supplements is stated as description of goods.
Ensuring an accurate declared goods value on the Invoice is a key elements
Customs Authorities across the world are increasing the scrutiny regarding the declared value of goods - for example, on goods imported into the European Union.
The main reason for such is that Customs Authorities want to ensure full collection of Customs Duties & VAT, and therefore ensuring an accurate declared goods value on the Invoice is a key element.
In case of a suspected undervalued shipment, Customs Authorities will request to approach the customer to request a proof that the value on the Invoice is accurate (i.e. a receipt of the transaction between the seller & buyer), and provide such to Customs.
If you do not agree with the above disclaimer, please do not go any further.